Temporary 15% discount on the entire KENN® collection with code KENNSALE15
★ Free shipping on orders over £40
★ Reliable quality
★ 50,000+ Satisfied customers

Return and refund policy

At KENN®, we strive for 100% customer satisfaction. If you are not completely satisfied with your order, you can easily return your item according to the guidelines below.

Our return procedure is clear and straightforward, so you know exactly what to expect.

Our return policy

⭐ 30-day return period

You have the option to easily return your product up to 30 days after receipt.

⭐ Good condition of the product

The product must be returned unused, undamaged, and in the original packaging.

⭐ Register return

Returns must always be registered first via our contact page. You will receive the return address from us.

⭐ Return shipping costs

Return costs are at your own expense, unless it concerns an incorrectly delivered or defective product.

How to return?

  1. Register your return: Register your return via the contact form and provide your name, order number, and reason for return.
  2. Add the return form: Print and include this return form with your return shipment so we can process your return quickly and correctly.
  3. Create a shipping label with Track & Trace: Create a return label with a track & trace code via PostNL, DPD, or DHL. Then attach this label to the original shipping packaging and ensure the product is well protected.
  4. Send the package: Drop off the package at your chosen shipping point.
  5. Processing your return: Once we have received and inspected your return, we aim to refund your money within a few business days, excluding return shipping costs.

Register return

Capital small letters

⚠ Are you returning the product without the return form? Then there is a risk that we will not be able to process your return because we cannot link it to your order number.

⚠ Received a defective or wrong product? Please contact us within 5 days via our contact page so we can quickly provide a suitable solution. In this case, we will fully reimburse the return costs.

What does not qualify for reimbursement?

  • Lost returns sent with a non-trackable and uninsured service.
  • Returns severely damaged due to poor packaging.
  • Returns sent to the wrong address.
  • Return shipping costs (this does not apply to defective or incorrectly received products).

Frequently asked questions

Is your question not listed here?
Check out our frequently asked questions page for more information.