Warranty & Complaints
At KENN®, we stand for quality and customer satisfaction. We do everything we can to ensure that our 3D LED candles and decorative products meet the highest standards. However, it may happen that you experience a problem with your order. Below you will find all the information about our warranty and how to file a complaint.
Warranty period
"We find it important that you can enjoy our products for a long time. That is why we offer a warranty on various product categories. Pay close attention to whether your product falls under the warranty conditions."
⭐ Battery-operated candles
Our battery-operated LED candles come with a 12-month warranty.
⭐ Rechargeable candles
"We offer a 2-year warranty for our rechargeable LED candles."
⭐ Home Decor
Due to the nature of the product, we do not offer a warranty.
⭐ Garden & water lighting
'Our garden and water lighting comes with a 12-month warranty.'
Warranty conditions
"Should a defect occur within the warranty period due to a manufacturing error or material deficiency, we will provide an appropriate solution. It is important to investigate whether your defect is covered by the warranty."
The warranty applies to
- Factory defects or material defects
- Electronic malfunctions
- Incorrect operation during normal use
The warranty does not apply to
- Damage due to incorrect or careless use (e.g. broken flame)
- Normal wear and tear
- Defects caused by external factors (e.g. water damage, falling or discoloration)
How do you submit a warranty claim?
- Contact us via the contact page. Please mention your order number and describe the issue as detailed as possible.
- Add photos or videos of the defect, so that we can assess the situation properly.
- Our team will review your request and will contact you within 5 working days with a suitable solution.
Complaints procedure
At KENN®, we find it important that you are satisfied with your purchase. Do you have a complaint? Then we will gladly resolve it for you as quickly as possible!
- Send your complaint by email to hello@bykenn.eu or use our contact form.
- Clearly describe the problem and optionally add photos.
- We strive to respond with a solution within 5 working days.
"We appreciate your feedback and strive for the best service for our customers. Don't hesitate to contact us if you have questions about warranty or complaints!"
