KENN® Retour & Terugbetaling | Eenvoudig & Snel Geregeld

Return and Refund Policy

At KENN®, we strive for 100% customer satisfaction ✨ Not completely satisfied with your order? No worries! You can easily return your item according to the guidelines below.

We use this return procedure to make the return process as clear and straightforward as possible for everyone. We believe in what you see is what you get and want to avoid unnecessary returns as much as possible. This not only provides a better experience for you, but is also better for the environment! 🌍 💚

Our return conditions

⭐ 30-day return period

You have the option to easily return your product within 30 days of receipt.

⭐ Good condition of the product

The product must be returned unused, undamaged, and in the original packaging.

⭐ Sign back in

Returns must always be reported first via our contact page. You will receive the return label from us.

⭐ Return shipping costs

"Return costs are at your own expense, unless it concerns a wrongly delivered or defective product."

How to return?

Registering your return: Register your return via the contact form and include your name, order number, and the reason for the return.
Add the return form: Print and include this return form with your return shipment, so we can process your return quickly and correctly.
Receive our return label: We will send you a return label that you can use for the return shipment.
Pack the product well: Use the original packaging and make sure the product is well protected.
Send the package: Drop off the package at DPD or another designated shipping point.
Processing your return: As soon as we have received and checked your return, we aim to refund the money within a few working days, excluding €5.95 return costs.

Register your return!

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⚠ Are you returning the product without a return label from us? Then we will not reimburse any shipping costs, regardless of the actual costs you incurred.

⚠ Defect or wrong product received? Contact us within 5 days via our contact page, so we can provide a suitable solution promptly. In this case, we will fully reimburse the return costs.

What is not eligible for reimbursement?

Lost returns that have been sent on one's own initiative with a non-traceable and uninsured service.
Seriously damaged returns due to poor packaging.
Returns that have been sent on one's own initiative to the wrong address.
Return costs (this does not apply to defective or incorrectly received products).

Where do I download the return form?

Download the return form by clicking on this link.

Can I exchange my product?

At this moment, we do not offer an exchange service. You can place a new order and return the other product.

What if my return package gets lost?

We recommend that you always send your return using our return label and keep the shipping receipt safe. If the return package gets lost during transport, despite using our return label, we will work together to find a suitable solution. In that case, please contact us via the contact page.