Shipping Policy
At KENN®, we ensure that your order arrives quickly and safely! Below you will find all the details about our shipping process and delivery times.
Fast & secure shipping!
✨ The shipping costs are £4.95. Do you spend over £40? Free shipping for you!
✨ Orders placed before 5:00 PM will be shipped the same business day to NL/BE/DE.
✨ We carefully pack every order and ensure fast and secure delivery.
✨ Track the status of your order via the tracking email or in your KENN® customer account.
Shipping Method & Delivery Times
- We currently only ship to Netherlands, Belgium, Germany, and Austria.
- Order on a business day before 5:00 PM? Then we will process and ship your order the same day. Orders to Austria have a processing time of 1–3 days.
Our delivery times per country are as follows:
Netherlands: 1–3 business days
Belgium: 1–3 business days
Germany: 1–3 business days
Austria: 7–12 business days (excluding 1–3 days processing time)
The stated delivery times are accurate in most cases but may vary due to unforeseen circumstances. Once your order has been shipped, you will receive a tracking number by email. You can also track the status of your order via your KENN® customer account.
Frequently Asked Questions
To which countries do you ship?
To which countries do you ship?
- Currently, we only ship to the Netherlands, Belgium, Germany & Austria.
- We are working on expanding to all of Europe. Would you like to ship to another country? Please feel free to contact us so we can find a suitable solution together.
What happens if my package arrives damaged?
What happens if my package arrives damaged?
Don't worry, if your package arrives damaged, please contact us as soon as possible through the contact page. We will find a solution together.
What if I am not home at the time of delivery?
What if I am not home at the time of delivery?
If you are not at home, DPD (or the carrier with which your package was shipped) will attempt delivery and leave a message. You can then schedule a new delivery appointment or pick up the package at a parcel point.
Can I still change my order after placing it?
Can I still change my order after placing it?
Unfortunately, an address change is no longer possible once your order has been processed. Please check your address carefully before confirming the order.
Is your question not listed here?
Check out our frequently asked questions page for more information.
