Privacy policy

 

Bykenn.eu respects your privacy and is committed to protecting your personal data. In this privacy policy, we explain how we collect, use, share, and secure your data when you visit our website, use our services, or make a purchase through bykenn.eu. This policy applies to all users, including customers, website visitors, and others from whom we collect data.

1. Changes to this privacy policy

We may update this privacy policy periodically to reflect changes in our practices, operational requirements, legal or regulatory obligations. We publish the updated version on our website and adjust the date of the last update. We recommend you review this policy regularly.

2. How we collect and use your personal data

We collect personal data from various sources depending on your interactions with us. Below we describe the categories of data we collect and how we use them.

A. Data you provide to us directly

When you use our services, we may collect the following data:

• Contact data (name, address, phone number, email address)
• Order data (billing address, delivery address, payment information, order history)
• Account data (username, password, security questions)
• Customer service information (communication with us, questions or complaints)

Certain features of our website require you to provide personal data. If you do not provide this, you may not be able to fully use our services.

B. Data we automatically collect

When you visit or use our website, we automatically collect certain data using cookies and similar technologies:

• Device and browser information (IP address, browser type, operating system)
• Usage data (how you visit and interact with our website)
• Network data (your internet provider, connection speed)

C. Data from third parties

We also receive data from third parties, such as:

• Payment processors (to process transactions)
• Marketing partners (to show relevant ads and offers)
• Shopify (if our e-commerce platform)

3. How We Use Your Personal Data

We use your data for the following purposes:

A. Providing Our Services

• Processing orders and payments
• Shipping and delivery of products
• Maintenance and management of customer accounts

B. Marketing and Communication

• Sending marketing messages, offers, and promotions
• Displaying personalized advertisements
• Ability to adjust your communication preferences

C. Security and Fraud Prevention

• Detecting and preventing fraudulent activities
• Protecting our rights and those of our customers

D. Improving Our Services

• Analyzing user behavior to optimize our website and services

4. Cookies and Tracking Technologies

We use cookies and similar technologies for functional, analytical, and advertising purposes. More information about our cookie policy can be found at: Shopify Cookie Policy.

You can manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

5. How We Share Your Personal Data

We share your personal data only in the following cases:

• With service providers who perform services on our behalf (e.g., payment processors, IT service providers, shipping partners)
• With marketing and advertising partners for targeted advertising
• With Shopify if our e-commerce platform
• In case of legal obligations (for example, to comply with laws and regulations or legal requests)
• In the event of a business change, such as a merger or acquisition

We do not sell sensitive personal data without your consent.

6. Data Security and Retention Period

We implement security measures to protect your data from unauthorized access, loss, or misuse. While we strive to protect your data, we cannot guarantee absolute security.

We retain your data as long as necessary for the purposes for which it was collected, including compliance with legal obligations.

7. Your Rights

Depending on your location, you may have the following rights:

• Right of access: Accessing the data we hold about you
• Right to correction: Correcting inaccurate or incomplete data
• Right to deletion: Requesting deletion of your data
• Right to restriction: Restricting the processing of your data
• Right to data portability: Receiving your data in a structured format
• Right to object: Objecting to data processing
• Right to withdraw your consent: If we process data based on your consent

To exercise any of these rights, please contact us using the contact details below.

8. Complaints and Contact Details

If you have complaints about the processing of your data, please contact us via:

Email: hello@bykenn.eu
Address: Boompjesgoed 273, Veenendaal, 3901 MH, Netherlands

If you are not satisfied with our response, you may file a complaint with the Data Protection Authority or another competent supervisory authority.

9. International Data Transfer

Your data may be processed outside your country of residence, including in countries without an equivalent level of data protection. We implement appropriate security measures, such as standard contractual clauses, to protect your data.

10. Children's Data

Our services are not intended for persons under the age of 16. We do not knowingly collect data from children. If you believe we have unintentionally collected data from a child, please contact us for removal.

This privacy policy has been drafted in accordance with the GDPR and other applicable privacy laws.

Last updated: February 9, 2025