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Warranty & Complaints

At KENN®, we stand for quality and customer satisfaction. We do everything to ensure that our 3D LED candles and decoration products meet the highest standards. However, it may happen that you experience a problem with your order. Below you will find all the information about our warranty and how to file a complaint.

Warranty period

We believe it’s important that you can enjoy our products for a long time. That’s why we offer a warranty on various product categories. Please check carefully whether your product is covered by the warranty conditions.

Battery-operated candles

Our battery-operated LED candles come with a 12-month warranty.

Rechargeable candles

We offer a 2-year warranty on our rechargeable LED candles.

Home Decoration

Due to the nature of the product, we do not offer a warranty.

Garden & water lighting

Our garden and water lighting comes with a 12-month warranty.

Warranty Conditions

If a defect occurs within the warranty period due to a manufacturing fault or material defect, we will provide an appropriate solution. It is important to determine whether your defect is covered by the warranty.

The warranty covers

  • Manufacturing defects or material faults
  • Electronic malfunctions
  • Improper functioning under normal use

The warranty does not apply to

  • Damage caused by incorrect or careless use (e.g., broken flame)
  • Normal wear and tear
  • Defects caused by external factors (e.g., water damage, drops, or discoloration)

How do you file a warranty claim?

  1. Contact us via the contact page. Please provide your order number and describe the issue as detailed as possible.
  2. Add photos or videos of the defect so we can properly assess the situation.
  3. Our team will review your request and get back to you within 5 business days with a suitable solution.

Complaints procedure

At KENN®, we believe it is important that you are satisfied with your purchase. Do you have a complaint? We are happy to resolve it for you as quickly as possible!
  1. Send your complaint by email to hello@bykenn.eu or use our contact form.
  2. Clearly describe the problem and add photos if possible.
  3. We aim to respond with a solution within 5 working days.

We appreciate your feedback and strive to provide the best service for our customers. Feel free to contact us if you have any questions about warranty or complaints!